Customer Service Policy

At angelastyle, we firmly believe that exceptional customer service is the cornerstone of a memorable shopping experience. Our dedicated team is committed to providing you with comprehensive support, addressing your concerns promptly, and ensuring your satisfaction at every stage of your journey with us. This Customer Service Policy outlines the details of the support we offer, our service channels, and how we handle various customer inquiries and issues.

1. Service Channels

1.1 Email Support

Our primary customer service channel is email. Whether you have questions about product details, need assistance with an order, or want to provide feedback, you can reach out to us at service@angelastyle.shop. We strive to respond to all emails within 24 hours on business days. To help us assist you more efficiently, please include your order number (if applicable) and a detailed description of your query or concern in your email.

1.2 Live Chat (Coming Soon)

In the near future, we will be introducing a live chat feature on our website. This real - time communication option will allow you to get instant answers to your questions, receive immediate support during the shopping process, and quickly resolve any issues you may encounter. Stay tuned for updates on the launch of this convenient service channel.

1.3 Social Media

You can also connect with us on popular social media platforms such as Instagram, Facebook, and Twitter. While social media may not be our primary support channel, we regularly monitor our social media accounts and will respond to your messages and comments as promptly as possible. This is a great way to stay updated on our latest collections, promotions, and fashion tips, as well as interact with our community of fashion enthusiasts.

2. Service Scope

2.1 Pre - purchase Assistance

Before making a purchase, our customer service team is here to help you make informed decisions. If you’re unsure about which top to choose, need more information about sizing, fabric, or care instructions, or want styling advice to pair our tops with other items in your wardrobe, we’re just an email or message away. Our fashion - savvy representatives will be happy to share their expertise and guide you towards the perfect top for your needs.

2.2 Order - related Support

From the moment you place an order until it reaches your doorstep, we provide comprehensive support for all order - related matters. If you need to modify your order (such as changing the shipping address, adding or removing items, or updating the size/color), contact us as soon as possible. We’ll do our best to accommodate your request, subject to the order’s processing status. Additionally, we can assist with tracking your order, answering questions about shipping delays, and resolving any issues that may arise during the delivery process.

2.3 Returns and Refunds

We understand that sometimes a top may not meet your expectations, and we’re here to make the return and refund process as seamless as possible. If you wish to return a top, our customer service team will guide you through the process, provide you with a return authorization number, and offer instructions on how to ship the item back to us. We’ll also keep you informed about the status of your return and ensure that your refund is processed promptly once we receive and inspect the returned item.

2.4 Product - related Issues

In the rare event that you encounter a problem with a top you purchased from us, such as a defect, damage, or quality issue, don’t hesitate to contact us. We’ll work closely with you to resolve the issue, which may involve providing a replacement, issuing a refund, or offering other suitable solutions. Our goal is to ensure that you’re completely satisfied with the products you receive from us.

2.5 Feedback and Suggestions

We value your feedback and consider it an invaluable resource for improving our products, services, and overall customer experience. Whether you have a compliment, a suggestion for improvement, or a complaint, we encourage you to share your thoughts with us. Your feedback helps us identify areas where we can enhance our offerings and ensure that we continue to meet and exceed your expectations.

3. Service Quality Standards

3.1 Responsiveness

We are committed to responding to your inquiries and concerns in a timely manner. As mentioned, we aim to reply to email inquiries within 24 hours on business days. For urgent matters, we will prioritize your request and strive to provide a faster response. When our live chat feature is available, you can expect immediate or near - immediate responses during our service hours.

3.2 Knowledge and Expertise

Our customer service representatives undergo comprehensive training to ensure they have in - depth knowledge of our products, services, policies, and the latest fashion trends. They are equipped to answer your questions accurately, provide helpful advice, and resolve issues efficiently. Whether you’re a fashion novice or a seasoned trendsetter, our team has the expertise to assist you.

3.3 Courtesy and Professionalism

We believe in treating every customer with the utmost respect, courtesy, and professionalism. Our customer service team is dedicated to providing a friendly and positive interaction, listening attentively to your concerns, and working towards a satisfactory resolution. We understand that each customer is unique, and we strive to provide personalized service that meets your individual needs.

4. Service Hours

Our email support is available 24/7, and we will respond to your messages as soon as possible within our stated response times. Once our live chat feature is launched, it will be available during our business hours, which are 9:00 AM - 5:00 PM, Monday - Friday. Our social media accounts are monitored regularly, and we will respond to your messages and comments during normal business hours.

5. Feedback and Improvement

We are constantly looking for ways to enhance our customer service. Your feedback plays a crucial role in this process. You can provide feedback by emailing us at service@angelastyle.shop, leaving a review on our website, or sharing your thoughts on social media. We review all feedback carefully and use it to identify areas for improvement, update our training programs, and make necessary changes to our policies and procedures.

If you have any questions or concerns regarding our Customer Service Policy or need assistance with anything related to your shopping experience at angelastyle, please don’t hesitate to contact us. We’re here to make your journey with us enjoyable, stress - free, and fashion - forward.