Refund Policy

Refund Policy

This Refund Policy outlines the terms and procedures for obtaining refunds for tops purchased from angelastyle. By making a purchase on our website, you agree to abide by the following refund guidelines.

1. Eligibility for Refunds

  • Return Period: You are eligible for a refund if you return the purchased tops within 60 days from the date of delivery. The tops must be in their original condition, which means they should be unworn, unwashed, free of stains, odors, and any signs of damage. All tags, labels, and packaging materials must be intact and attached to the product as received.
  • Exceptions: Certain items may be non - refundable, including final sale tops clearly marked as such on the product page during the purchase process. Additionally, personalized or custom - made tops tailored to your specific measurements or design requests are not eligible for return and refund, unless there is a defect in the product.

2. Initiating a Refund

  • Contact Customer Service: To start the refund process, please send an email to service@angelastyle.shop. Include your order number, the reason for the return, and a detailed description of the tops you wish to return, such as size, color, and style. Our customer service team will respond to your request within 1 - 2 business days, providing you with a return authorization number and instructions on how to proceed with the return shipment.
  • Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part, such as sending the wrong item, a damaged product, or an item that does not match the description provided on the website. We recommend using a trackable shipping method and obtaining proof of postage to ensure the safe return of your items. In case of any issues with the return shipment, please retain all shipping documentation.

3. Refund Processing

  • Inspection: Once we receive the returned tops, our team will thoroughly inspect them within 3-5 business days to verify that they meet the eligibility criteria for a refund. If the items are damaged, worn, or do not match the original condition requirements, we will notify you via email and return the items to you at your expense.
  • Refund Timeline: For approved refunds, we will process the refund within 5 - 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 3 - 5 business days for your financial institution to post the refund to your account, depending on their processing times. If you paid using a gift card or store credit, the refund will be credited back to your gift card or store credit balance.

4. Partial Refunds

In some cases, a partial refund may be issued. This can occur when:
  • You return only a portion of the tops in your order.
  • The returned top has a reduced value due to minor damage that occurred during transit but does not render the item completely unusable. We will assess the condition of the item and determine the appropriate refund amount based on its depreciated value.

5. Non - Refundable Situations

  • Outside the Return Period: Any returns received after the 60 - day return period has elapsed will not be eligible for a refund.
  • Failure to Meet Return Conditions: Tops that do not meet the original condition requirements, such as those that have been worn, washed, altered, or have missing tags, will not be eligible for a refund.
  • Non - Returnable Items: As mentioned, final sale items, personalized or custom - made tops, and any other items specifically marked as non - returnable are not eligible for refunds.

6. Refund for Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect top, please contact our customer service at service@angelastyle.shop within 7 days of delivery. Provide detailed information about the issue, including photos of the damaged or incorrect item if possible. We will arrange for a return and issue a full refund, including covering the cost of return shipping. Alternatively, you may choose to receive a replacement item if available.
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at service@angelastyle.shop. We are committed to providing you with a satisfactory shopping experience and resolving any refund - related issues promptly.